Privacy Policy

J.A. Sports Therapy Privacy Policy 

At J.A. Sports Therapy, we take your privacy very seriously. We also respect the privacy of everybody using our Services and Website. We will only collect and use personal data in ways that are described below, and in a way that is consistent with General Data Protection Regulations. This is to ensure that sufficient consideration and care is taken when processing any data you have provided us with. 

Please read the following texts carefully because it includes important information on how we take, use and store your personal information.

About Us:

For Data Protection Act (DPA) and General Data Protection Regulations (GDPR) purposes, J.A. Sports Therapy is the data controller. Any enquires regarding the collection or processing of your data should be addressed to Jake Allen, founder of J.A. Sports Therapy and member of The Society of Sports Therapists. Jake can be contacted via J.A. Sports therapy using the email here: JASportsTherapy2024@outlook.com. 

What does this policy contain:
This policy covers the gathering, processing and other use of personal data under the GDPR and the DPA 1998. You may see and be taken through links to third party websites when browsing our website. These websites have their own privacy policies. We do not accept any responsibility or liability for their polices. We therefore recommend that you to check the privacy policies these websites before you provide any data to them.

What personal data will we collect?

Any information collected by J.A. Sports Therapy in the clinic or via other communications such as from this website, email, or social media pages may include:

• Name
• Contact details such as: Telephone numbers or Email Address
• Home Address
• Date of Birth
• Medical History 
• Gender      
• Occupation      

We are required to collect this information by law, and we may also gather other information which will allow us to improve our care to you as a patient, and our understanding of the users of our website and media.

Personal data may be processed when you send us feedback or contact us for any reason. If you volunteer any personal data during direct online communication with us, or over the phone, this will be considered as consenting to us processing it.

How we use your personal data?

J.A. Sports Therapy will never pass any of your personal information, details  or clinical records onto a third party, unless you have given your expressed written consent in cases where medical reports are required to be used and stored as part of your treatment.

We may use your data for the following purposes:

• To help us identify you
• Administration
• Statistical Analysis
• Marketing
• Fraud prevention and detection
• To notify you of any changes to our services which may affect you.
• Improving our services
• Developing a treatment plan

All personal data is processed and stored securely, for no longer than is necessary considering the reasons for which it was first collected. We will always comply with our obligations and always safeguard your rights under the Data Protection Act 1998 and GDPR.

What Rights do you have?

You have the rights to see any records relating to your treatment. This can be done so through official request called a ‘subject access request’. J.A. Sports Therapy will help with any request, which will not affect your ongoing treatment.  Your data will not be used for any automated profiling purposes.

The right to restrict or prevent the processing of your personal data

Consent to treatment can be withdrawn at any stage, however we are legally obliged to retain notes concerning treatments. These clinical notes must be held for 7 years for adults, and 25 years for children. We will delete these from our records securely following this. 

You've got the right to be informed about our collection and use of data provided.

Withdrawal of treatment consent would result in termination of your treatment. 

You have the right to remove or request we delete any personal data we hold about you. We only hold your personal data for a limited time, as explained in above, but if you would like us to delete it sooner, please contact us using the details provided.

If you have any cause for complaint about our use of your personal data, please contact us using the details provided. We will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

We never share personal data with third party organisations. We may contact you by telephone, email, SMS regarding our services and promotions which may be of interest to you, unless you have specifically requested us not to. You can opt of any any marketing communications at any time.

How do we keep your data secure?

All medical and confidential data gathered during our assessment and treatment sessions with you is held securely. We use secure systems to store your data via remote website server hosts. These hosts provide our clinic management software, website and some other aspects of our service, which may be based outside of the European Economic Area, or use servers based outside of the EEA – which is the nature of data stored in the “cloud”. All these systems meet requirements given by IOC and GPDR for data storage.

All our clinical records and personal contact details are only accessible by authorised clinicians on our securely on our “cloud” based system. Payment records are all encrypted.

We won’t distribute, use or disclose any of your data with any third parties for any purposes.

In specific situations, we may be legally required to share some data that is held by us, which could include your personal data. For example, if we are involved in any legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.

Whilst we will use all realistic efforts to safeguard your personal data, you accept that the use of the internet is not totally secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet. Any confidential information that is required to be sent over the internet will be done via password protected documents or use of encrypted email if requested.